Refund Policy

CiteProof offers a straightforward refund policy so teams can evaluate the workflow without committing to a long-term contract before they see value.

14-day evaluation window

New paid subscriptions are covered by a 14-day money-back window so teams can validate document indexing, answer quality, and review workflows on real questionnaires.

What the policy covers

The policy is designed for first-time evaluations of paid plans. It gives customers space to confirm the workflow is a fit before they continue using the service month to month.

How to request a refund

If the product does not meet your needs during the evaluation period, contact support with your account email and plan details so the team can review the request quickly.